Política de reembolso

Refund Policy

All Jolly Paper Co products are digital downloads. Because files are delivered instantly and can't be returned, we do not offer refunds, returns or exchanges once a file has been downloaded.

File problems: we'll replace it

If your file is corrupted, won't open, is missing pages or doesn't match the product description, email hello@jollypaperco.com within 30 days of purchase with your order number and a short description. We'll send a corrected replacement file, usually within 1–2 business days. If we can't fix the problem, we'll issue a refund for that product.

Not downloaded yet?

If you bought the wrong item by mistake and haven't downloaded it, contact us within 48 hours and we'll refund you or swap it for another product of equal value.

Duplicate purchases

If you accidentally bought the same item twice, contact us and we'll refund the duplicate.

Before you buy

Please review the page count, paper size (US Letter, A4-compatible) and preview images. Colors may look slightly different on screen than on paper depending on your printer. This isn't considered a file defect.

Nothing in this policy limits any rights you have under applicable consumer law. Questions: hello@jollypaperco.com.